Your privacy matters to us. This Privacy Policy explains how ELYRAA ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit elyraa.co.in or make a purchase from us. By using our website, you agree to the practices described in this policy.
01
Information We Collect
When you interact with ELYRAA, we may collect the following types of information:
- Personal Details: Full name, email address, phone number, and country of residence collected during account registration.
- Shipping Information: Delivery address, city, state/region, postal code, and country for order fulfilment.
- Order Data: Items purchased, quantities, prices, order status, and payment method used.
- Account Preferences: Wishlist items, saved addresses, profile picture, and communication preferences.
- Device & Usage Data: IP address, browser type, pages visited, and session duration — collected automatically via standard web analytics.
- WhatsApp Communications: Any messages you send us via WhatsApp (+91 7988017824) for custom sourcing or support enquiries.
02
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, and send order confirmations and shipping updates.
- Create and manage your ELYRAA account securely.
- Respond to your enquiries, support requests, or custom sourcing queries.
- Send transactional emails (e.g. welcome emails, password resets, order updates) via our email service provider.
- Improve our website experience, product catalogue, and overall service quality.
- Comply with legal obligations, prevent fraud, and ensure platform security.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
03
Cookies & Tracking
ELYRAA uses cookies and local storage to enhance your browsing experience. These are used for:
- Keeping you signed in across sessions (authentication tokens).
- Remembering your selected currency, country, and display preferences.
- Maintaining your shopping cart even when you are not logged in.
- Collecting anonymised analytics data to understand how visitors use our site.
You can disable cookies in your browser settings at any time, though this may affect certain features of the website.
04
Third-Party Services
To operate our platform, we work with trusted third-party providers. Your data may be shared with them only to the extent necessary to provide our services:
- Supabase — Secure database and authentication infrastructure.
- Cloudflare — Website hosting, performance, and security.
- Razorpay — Payment processing for orders placed from India.
- PayPal — Payment processing for international orders.
- Resend — Transactional email delivery (order confirmations, welcome emails).
- Shipping Partners — Courier and logistics providers to whom your shipping address is shared for delivery.
All third-party services are bound by their own privacy policies and applicable data protection laws.
05
International Data Transfers
ELYRAA ships to 50+ countries worldwide. If you are placing an order from outside India, your personal data will be transferred to and processed in India (where our servers are based). By using our website, you consent to this transfer.
We take appropriate measures to ensure your data is protected during any international transfer, in accordance with applicable privacy laws.
06
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:
- SSL/TLS encryption for all data transmitted between your browser and our website.
- Secure authentication and Row-Level Security policies on our database.
- Passwords are never stored in plain text — all authentication is managed securely via Supabase.
- Access to sensitive data is restricted to authorised personnel only.
However, no system is 100% secure. In the event of a data breach, we will notify affected users promptly and take immediate corrective action.
07
Your Rights
You have the right to:
- Access the personal data we hold about you at any time via your profile page.
- Update your personal information, shipping addresses, and preferences directly from your account.
- Delete your account and all associated personal data using the "Delete Account" option in your profile settings.
- Opt out of any non-transactional communications by contacting us directly.
- Request a copy of your data by writing to us at contact.elyraa@gmail.com.
We will respond to all data-related requests within 30 days.
08
Children's Privacy
ELYRAA is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
09
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.